What is your return policy?
We want you to be happy with your products.
If you’re not, let’s fix it.
All returns/exchanges are processed as returns. Because of quickly fluctuating inventory levels, we do not offer a traditional exchange option.
Most purchases may be returned within 20 days of the order reception date by making a request through our return center.
Please ensure that items are new -- unworn, unwashed, and undamaged. All "FINALE SALE" purchases are final. No returns accepted.
Note: All returned items must be unaltered and include any original packaging, including all tags the item came with. If you adjusted the length of your Products -- you will no longer be able to return them.
WE OFFER FREE RETURNS ON ALL ORDERS FROM WITHIN THE COUNTRIES BELOW:
- Russia, Spain, United States, Canada, Australia, United Kingdom, France, Germany, Brazil, Israel, South Korea, Saudi Arabia, UAE, Poland, Netherlands and Italy
For other countries, the cost of prepaid return labels will be deducted from your cash refund amount -- but not from a store credit request amount. Store credit refunds traded for cash will have the cost of return shipping deducted. We do not refund the original shipping fees unless we made an error.
What if my item is damaged, defective, or incorrect?
We double check every order that we send out but we’re human and sometimes we make mistakes. If we sent you the wrong product or your product is damaged, we’ll make it right.
Please reach out to us with a photo of the damage or the wrong item you received, as well as your order number. on our email: firstname.lastname@example.org